The Philippines, one of the fastest growing economies in Southeast Asia is in one rare sweet spots of low labor costs and high political and infrastructural stability.
Nestled in booming Bonifacio Global City, the largest of our experience centers, sits the heart of Metro Manila’s financial and lifestyle district. Professionals are university educated and fluent in both the English Language and American culture – making it an ideal place to deliver world-class support at a reduced cost.
“I want to thank Everise for the support and partnership during these stressful times. Our Manila team is an integral and critical part of our operation. I appreciate your team support, flexibility, and creativity ensuring the safety and continuity of our operations.”
Nir Galpaz, VP Technical Service and Support, BlueJeans
On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.
Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.
A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.
The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.
Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.