Everise recently won 6 Awards for People, Culture, and Technology! 🏆🏆🏆🏆🏆🏆 Learn More.​

Enable a Disruptive Offshore Strategy in the Philippines

Gain a competitive advantage, beyond cost, with Everise disruptive offshore solution that enables the scale of technology and resilience of home-based support.

Why Offshore?

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers paired with transformational CX technologies.

Why Offshore in the Philippines?

The Philippines, one of the fastest growing economies in Southeast Asia is in one rare sweet spots of low labor costs and high political and infrastructural stability.

Nestled in booming Bonifacio Global City, the largest of our experience centers, sits the heart of Metro Manila’s financial and lifestyle district. Professionals are university educated and fluent in both the English Language and American culture – making it an ideal place to deliver world-class support at a reduced cost.

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6.2%
2019 GDP Growth
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> 94%
English Literacy Rate
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1,500
Seat Capacity
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< 6%
Seat Capacity Attrition
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> 3,500
Home-based Agents
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DX Lab
Home to our analytics hub and one of our Digital Experience Labs.

Take a tour of our experience center

Proven Offshore Results

Everise has been delivering proven results for Fortune 500 enterprise and high-growth technology brands from the Philippines for the past 8 years. Our deep domain expertise in Healthcare, Travel and Tourism, Technology Support and more help you remain customer-obsessed while mitigating risks.
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Enabling Exponential Growth in a Time of Chaos

“I want to thank Everise for the support and partnership during these stressful times. Our Manila team is an integral and critical part of our operation. I appreciate your team support, flexibility, and creativity ensuring the safety and continuity of our operations.”

Nir Galpaz, VP Technical Service and Support, BlueJeans

Discover how Everise can evolve you customer experience

News and Insights

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Solving the Surge in Stimulus Support with Intelligent, Distributed CX

On 28 December, a $900 billion pandemic relief bill was signed into law, which included enhanced unemployment benefits and direct cash payments. The immediate effect for financial services companies was an increase in customer inquiries, placing a large and unplanned burden on customer support teams, with some companies citing volume increases of over 1000%... yes 1000%.

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In 2021, Resilient CX Demands These Four Things

Among the many impacts of the pandemic on economic life has been the need for brands and customers to figure out how to better interface with one another from a distance. In the short term this usually meant greater reliance on phone and chat-based interactions, however in 2020, the world quickly learned that these services - typically delivered via tightly packed contact centers - were themselves untenable.

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How Everise is Enabling Effective Remote Product Experiences Offshore

A rapidly changing and challenging business environment is forcing brands into a two-front battle against technology disruption and unpredictable market volatility. To succeed, leading businesses are turning to disruptive outsourcing partners, who help mitigate their risks through a portfolio of offshore delivery centers equipped with product support experience.

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Webinar: How to Capitalize on the Virtual Experience Economy

The Experience Economy was in full effect, with 76% of consumers agreeing they would rather spend money on experiences over material items. But almost overnight, the pandemic upended this. Consumers now seek out brands who use technology to make their experiences with products and services seamless and contactless, while still retaining a human touch. We are entering the virtual experience economy.

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2021: The Dawn of Flexshoring

Historian Yuval Harrari told Noema Magazine in June that the world is going to be “fluid and malleable”. As we draw near to the end of 2020, this remains true. Organizational resilience continues to be contingent on employing mindful risk mitigation strategies while retaining an entrepreneurial spirit.

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How Everise has thrived in the Philippines

When the pandemic hit, Everise swiftly transitioned 95% of our champions in the Philippines into a secure work-at-home environment within weeks - since then we have continued to thrive.

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