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Cross-shoring: An Innovative Approach to Asian Language Customer Support

Deliver cost-effective native language support from happier, more motivated agents with Everise’s Multilingual Hub in Kuala Lumpur Malaysia.
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What is Cross-shoring?

Cross-shoring is a unique “natives serving natives” support operations model that offers customer lifecycle management services by native speakers at a lower cost, without compromising on the customer experience, delivered through a multilingual hub.

Everise is a Proven Cross-shoring Partner

Some of the world’s most important brands leverage the benefits of Everise’s Cross-shore solution. Our state-of-the-art multilingual hub in Kuala Lumpur, Malaysia offers full proficiency customer support through native speakers of over 20 languages, inspiring brand loyalty and fostering culturally informed customer experiences.

Why Cross-shore in Malaysia?

A beautiful and ethnically diverse region of the world, Everise Malaysia sits in an affluent region of melting pot Kuala Lumpur. The combination of good infrastructure, strong government partnerships and warm weather makes this an ideal location to attract multilingual talent.

English Training – Agents receive free English training while they earn money in an exotic location.

Community – There is a large expat communities from around ASEAN in Kuala Lumpur

60 international airlines from 100 destinations

1000’s – Beautiful beaches nearby

Why our partners love Malaysia

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3rd
Malaysia was ranked as the third most attractive market for global offshoring by A.T. Kearney.
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Business Continuity
Optimal location to mitigate risks to your onshore support facilities.
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Government Support
MSC(Multimedia Super Corridor) Status allows for free flow of labor and other attractive incentives.
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Lower Cost
Pay less for the same native speakers.

Proven Results at our Malaysian Multilingual Hub

Agents arrive in an exotic new country with a full time job, making them more motivated and dedicated to deliver great customer experiences. As a result, both attrition and absenteeism are lower – a win-win for both you and your customers.

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