Vice President & Country Head, Guatemala and Colombia
Roberto is the Vice President & Country Head, Guatemala and Colombia. With nearly 20 years of leadership expertise in a diversity of BPO projects in Latin America, he has taken on various projects within the BPO industry and shifted them into profitable, highly efficient business operations. Roberto has an extensive background in project implementation, workforce, customer experience, change management, financial structuring, and employee management. He has been successful in recruiting, hiring, and improving employee retention while expanding our Guatemala operation. Roberto was a founding member of Transactel, one of the first international BPOs to operate in Guatemala, growing (the Company) since its inception as a customer service representative and expanding operations through Central America.